User account terms:

• The user account will be activated after confirmation by a Smarten Logistics representative.

• One primary user account can be created per company registration number.

• If a company requires multiple users, the primary user can add additional users to the account (more detailed information is provided in the guide).

• All users added under the primary user account have access to all of the company’s bookings.

General conditions for goods arrival:

• Goods are received on weekdays from 08:45 to 16:30.

• The arrival of standard goods must be booked at least 24 hours in advance.

• For containers and manual unloading, the advance notice period is at least 2 working days.

• Arrival must be registered starting from one pallet.

• If the load is delayed by more than 30 minutes, it will be placed in a “live” queue.
  The booking becomes invalid if:

• the load arrives without the required documents
  
  
  

• the load is damaged or
  
  The driver must have with them:

  • • delivery note

    • information about the purchase order in the Smarten system